Shipping policy
Section 5 — Shipping Policy
For a complete list of polcies see our Terms of Service page
Processing & Dispatch
Orders are typically processed and dispatched within 1–3 business days of payment confirmation. You will receive a shipping confirmation email with tracking information once your order is on its way.
Delivery Estimates
Delivery timeframes are estimates provided by the carrier and are not guaranteed. ConnectorKits.com is not responsible for delays caused by:
- Shipping carriers or courier networks
- Customs clearance or border processing (for international orders)
- Weather events, natural disasters, or other circumstances beyond our control
- Incorrect or incomplete shipping addresses provided at checkout
If your order appears significantly delayed, please contact us at sales@connectorkits.com and we will do our best to assist.
Domestic
Please be aware of the following for Canadian bound shipments:
- We collect taxes when required by the receiving province or territory's requirements and the federal governments requirements.
- By placing an international order, you confirm that you are responsible for complying with all rules and regulations in your province or territory regarding sales, reporting and taxation.
US bound orders
Please be aware of the following for US based shipments:
- Import duties, customs fees, tariffs, and taxes are calculated at the time of checkout and displayed for your informative purposes. These are subject to change without warning or notice. Additional charges can occur in rare cases.
- Connector kits Group complies with all regulations regarding US customs, tariff and other applicable laws and regulations.
- Any payments made for customs fees, tariffs or any other similar charges cannot be reversed under any circumstances. For more information please see our return policy in section 6.
- ConnectorKits.com has no control over customs processing times and cannot be held responsible for delays at the border.
- By placing an international order, you confirm that you are responsible for complying with all import regulations in your country.
International Orders (Non- US bound)
We ship to customers in Europe, Asia, Australia and other regions. Please be aware of the following for international shipments:
- Import duties, customs fees, tariffs, and taxes are the sole responsibility of the customer and are not included in our pricing or shipping charges.
- ConnectorKits.com has no control over customs processing times and cannot be held responsible for delays at the border.
- Any payments made for customs fees, tariffs or any other similar charges cannot be reversed under any circumstances. For more information please see our return policy in section 6.
-By placing an international order, you confirm that you are responsible for complying with all import regulations in your country.
Risk of Loss
Once your order has been handed to the carrier and a tracking number has been issued, risk of loss or damage during transit passes to you (the customer). We strongly recommend reviewing your carrier's insurance options for high-value orders.